Staticom Return Policy

At Staticom.com, we are dedicated to providing a seamless and satisfactory shopping experience for our customers. Our return policy is designed to address any issues that may arise and ensure that you receive the necessary support.

Product Errors, Lost Packages, or Damage

In the event of a product error, lost package, or damage, Staticom.com will cover the associated logistics costs for the return. We will work with you to arrange for the return of the item and facilitate a replacement or refund as appropriate.

Returns Unrelated to Product Error, Lost Packages, or Damage

For returns unrelated to product error, lost packages, or damage, Staticom.com is not responsible for covering the associated logistics costs. Customers are required to include the original shipping label in the return package and provide us with the tracking number for the returned package.

Initiating a Return

To initiate a return, please ensure that the original shipping label is included in the return package and provide us with the tracking number for the returned package. This will help us process your return efficiently and ensure that your refund or exchange is handled promptly.

Eligibility for Refund or Exchange

Returned items must be in their original condition and packaging to be eligible for a refund or exchange. Staticom.com reserves the right to assess the condition of the returned item before processing any refunds or exchanges.

Consumer Responsibility for Return Shipping Fees

If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company the consumer chooses.

Damaged or Incorrect Goods

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Customer Service

We value your trust in Staticom.com and are committed to providing exceptional customer service. If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team for assistance.

Thank you for choosing Staticom.com.